At Georgina Globetrot, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process for defective or damaged products. Please review the following policy for more details:
1. Return Eligibility
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Defective or Damaged Products: If your product is defective or damaged upon arrival, you are eligible for a return. Please notify us within 7 days from the date of delivery.
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Unopened and Unused Products: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
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Non-returnable Items: We do not accept returns for products that have been used, opened, or are no longer in resalable condition. Custom items or products marked as non-returnable cannot be returned.
2. Return Process
To initiate a return, please follow these steps:
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Contact Us: Email us at [email protected] with your order number and a brief description of the issue within 7 days of receiving your order.
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Return Authorization: Once we review your request, we will send you a return authorization and instructions on how to send the product back to us.
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Return Shipping: You will be responsible for the cost of return shipping, except in the case of defective or damaged items, where we will cover the return shipping costs.
3. Refund Process
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Eligible Returns: Once we receive and inspect your returned product, we will process a refund to your cash on delivery payment method (if applicable). Please note that your refund will be processed within 14 business days from the date we receive the returned item.
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Non-Refundable Items: As mentioned, products that do not meet the eligibility criteria for return will not be refunded.
4. Exchange Policy
We do not offer direct exchanges. If you would like a different item, we encourage you to initiate a return and place a new order for the product of your choice.
5. Late Returns
If the return is not initiated within the 7-day return window, we may not be able to process your return or refund.
6. Contact Us
If you have any questions about our Return and Refund Policy or need assistance with your return, please contact us at:
Georgina Globetrot
Email: [email protected]